FREQUENTLY ASKED QUESTIONS

Question 1

What are your candles made out of?

Answer

We’ve infused our hyper fragrant candles with California love, being handmade and poured right here in our golden state. Each candle is made out of a soy and coconut blended wax to ensure a consistent hot and cold throw and a clean burn. Our waxes are made from renewable resources and we use no paraffin or phosphates in any of our products.

Question 2

Your candles make my entire house smell so good - what is the secret?

Answer

We take special pride in crafting each of our candle scents, spending hours at the laboratory and with our perfume makers to create what we think are mini masterpieces. Each of our bespoke fragrances are infused with 12% perfume oil. This is one of our major differentiators. Where most others are using 7% - 8% perfume oil in each candle, we want to ensure you candle permeates your entire area with a lovely scent when burning. Not just when you stick your nose in the candle. Because we believe that everyone deserves to feel mesmerized by intoxicating fragrances. We’re so glad you found us, and we hope you enjoy your candle as much as we’ve enjoyed creating it for you.

Question 3

What are the psychological facts about scent?

Answer

1. Olfaction, also known as sense of smell, is the most primal and mysterious of our six senses. 2. Smells have the power to drive your behavior on an instinctive and subconsciouslevel. 3. You can also harness the power of smell and consciously use it to your advantage. 4. Fragrances have the ability to evoke both positive and negative psychological states of mind and reactions in milliseconds. 5. Smell is linked to early life experiences stored in memory engrams of specific neuralnetworks. Forgotten childhood memories are brought back into consciousness with their original intensity. These childhood memories linked to scent stay with people throughout life. These scent memories, called "Proustian memories" are usually formed early in life and are extremely powerful in driving human behaviors. 6. Scents Have the Power to Unlock Subconscious Memories 7. The word perfume is derived from the Latin word perfumare, meaning "to smoke through." Perfumery is the art of making perfumes. A Perfumer is a "nose" or person who creates fragrances. 8. Recognizing the power of specific smells in your day-to-day life gives you the ability to use fragrance as a tool to create a psychological state of mind on demand. 9. Some of the most pleasant or pleasurable scents include vanilla, cinnamon, crayons, and cookies. 10. The first sense to develop when we are born is the sense of smell.

Question 4

Do you offer wholesale?

Answer

Yes we do and we look forward to working with you. Please email us directly for our line sheet.

Question 5

How long do you candles burn?

Answer

Pigmint candles on average last from 40 to 60 hours with a proper burn.

Question 6

How should I care for my candle?

Answer

The first time you light your scented candle, ensure the wick has been trimmed to about 1/2". To ensure you candle does not tunnel and reduce its burn time, it is important to let your candle burn unitl the entire top layer has melted into a liquid. Typically this will take two to three hours, depending on the size. After you blow your candle out, check the wick to ensure it is centered before its next use.

Question 7

Where are your candles made?

Answer

Pigmint candles are hand poured in sunny California.

Question 8

What is your return policy?

Answer

Pigmint hopes that you will be extremely happy with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition.

Question 9

What are your standard burn times?

Answer

To ensure you recieve the maximum burn time from your Pigmint candle, please allow it to burn for at least two hours, until the whole top is liquid wax. This will help your candle not tunnel and create an even burn.
- Standard Candle: May burn up to 40-60 hours.
- Small Votive Candle: May burn up to 15-30 hours.

Question 10

How do I safely enjoy my candle?

Answer

Never leave a lit candle unattended. Candles, and any open flames could be a fire risk. Always place your candle on a level, heat resistant, non-flammable surface away from fabric, pillows, pets, children, drapes or any other animal or material. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack. Do not tip a candle, as the liquid wax is hot and may burn what it comes in contact with.

Question 11

Do you ship worldwide?

Answer

At this time we only ship in the United States.

Question 12

Do you ship to P.O. Boxes?

Answer

Sorry, we do not ship to P.O. Boxes.

Question 13

What type of wax do you use in your candles?

Answer

We use a blend of cocunut and soy wax that is hand poured for us in our California facility.